Shipping Policy

Seller: Thunderline OÜ trading as Thunderline
Currency: EUR
Domain: thunderline.eu
Updated: 9 October 2026

This policy explains how we ship goods sold through Thunderline.eu.

Service area

Online checkout on thunderline.eu currently accepts delivery addresses in Germany. Deliveries to other EU countries are available on request (quote by email). We do not currently ship outside the European Union.

How orders are fulfilled

Thunderline is sold and invoiced by Thunderline OÜ. Thunderline does not operate its own warehouse. Goods ship directly from our EU suppliers to you.

• Outbound: our EU supplier ships directly to your delivery address (dropship / ship-to-customer) using their normal carton/crate/pallet process.
• Freight: supplier carrier account or collect arranged by us — whichever is simplest for the supplier and the shipment size.
• Branding: you receive a Thunderline invoice/order confirmation. OEM/supplier packaging is OK. Optional one-page Thunderline packing slip when agreed; we do not require re-boxing for branding.
• Documents: packing list and CE/DoC/manuals in the carton where applicable; tracking/CMR shared after dispatch when available.

Small wear parts (e.g. current J200 SKUs) typically ship as parcel. Heavy attachments (breakers, augers, screening buckets) typically ship as pallet / LTL / groupage, not parcel post.

Lead times

Typical handling + transit after order confirmation and payment clearance (indicative):

• Wear parts parcel to DE/EU: typically 4–10 business days after stock confirmation, depending on carrier.
• Heavier items / non-standard freight: confirmed on the order acknowledgment (often several business days to weeks depending on stock and freight booking).

We confirm expected dispatch and delivery windows on the order. Public holidays, carrier delays, incomplete site access details, or stock changes can extend timing. We only mark items available when we can fulfil honestly.

Shipping costs

Quoted in EUR.

• Germany & most EU (current wear-parts catalog): free standard shipping — Thunderline covers parcel shipping for now (launch offer, shown as free at checkout; any change will be shown at checkout and in this policy before it applies).
• Other EU destinations (on request): freight quoted in writing before you order.
• Heavy / non-standard freight (pallet, LTL, oversized): confirmed on quote or order acknowledgment — free-shipping offer does not automatically apply.

Delivery address & access

You must provide a complete address, site access suitable for the freight mode, and a contact phone for the carrier. Failed delivery caused by incorrect address or inaccessible site may incur extra charges payable by the buyer.

Risk, title, damage

Unless otherwise agreed in writing: risk follows the delivery terms on the order confirmation; title passes when Thunderline OÜ has received full payment. Inspect on receipt and report visible transport damage promptly (ideally within 48 hours) to hello@thunderline.eu with photos and order number.

Contact

Shipping: hello@thunderline.eu · +372 58326609

Thunderline OÜ · Registry 17399986 · VAT EE102950139
Sepapaja tn 6, Lasnamäe, Tallinn 15551, Estonia