Frequently asked questions

Quick answers for buyers of Thunderline excavator attachments. Seller: Thunderline OÜ trading as Thunderline. Questions: hello@thunderline.eu.

Shipping to Germany

Do you ship to Germany?
Yes. Germany is our primary launch market. We fulfil from EU warehouse partners and quote freight in EUR.

How long does delivery take?
For wear parts shipping as parcel to Germany/EU, delivery is typically 4–10 business days after stock confirmation (handling + transit after order confirmation and payment clearance). Heavier items and non-standard freight are confirmed on the order. Incomplete delivery details or carrier delays can take longer.

Do you ship elsewhere in the EU?
Yes, where our warehouse partners and carriers can serve the address. Broader EU coverage is expanding; ask us for your country when you request a quote.

Is shipping free?
Yes for the current wear-parts catalog to Germany and most EU destinations in our Germany & EU shipping zone — Thunderline covers standard parcel shipping for now (temporary launch offer). Heavy attachments / pallet freight and destinations outside that zone are confirmed at checkout or on the commercial quote.

Returns — B2B vs B2C

I buy as a business. Can I return unused equipment?
Most Thunderline orders are B2B. The statutory 14-day consumer withdrawal right does not apply to commercial buyers. Returns are only accepted if agreed in writing by Thunderline OÜ (for example wrong item shipped by us, documented defect on arrival, or a negotiated restocking arrangement). Request an RMA before sending anything back. Return freight is normally paid by the buyer unless we shipped defective or incorrect goods.

What if I buy as a consumer?
Where EU/Estonian law classifies you as a consumer in a distance contract, you generally have 14 days from receipt to withdraw without giving a reason. Notify us at hello@thunderline.eu within that period. You must return the goods promptly (within 14 days of notifying us). Unless goods are defective or incorrect, you pay return shipping — which can be substantial for pallet freight. See our full Returns & Refunds Policy.

What about damaged deliveries?
Inspect on receipt where reasonably possible and report visible transport damage or shortages promptly (preferably within 48 hours) to hello@thunderline.eu with photos and the order number.

Dealer model

Are you the manufacturer?
No. Thunderline is an authorized multi-brand dealer / reseller operated by Thunderline OÜ. We are not an OEM, white-label maker, or private-label manufacturer unless a specific product listing says otherwise.

Which brands do you sell?
We curate attachments from manufacturers we are authorized to resell. Product pages name the brand and model where available. Ask us if you need a specific line.

Who issues the invoice?
Thunderline OÜ (registry 17399986, VAT EE102950139), Sepapaja tn 6, Tallinn 15551, Estonia, trading as Thunderline.

How to request a quote

How do I get pricing and availability?
Email hello@thunderline.eu or use the Contact page. Include:

1. Carrier make, model, and operating weight (tonne class)
2. Attachment type needed
3. Mounting / coupler type if known
4. Hydraulic flow and pressure if available
5. Delivery country (e.g. Germany) and timing
6. Company name and VAT number for B2B invoicing

We reply during EU business hours with fitment guidance, stock status, lead time, and a EUR quote.

Can I order online without a quote?
Some listings may allow checkout when price and stock are live. Many catalogue items remain draft or “price on request” until we confirm stock and fitment — especially heavy freight to Germany.

What currency do you use?
All storefront prices and commercial quotes are in EUR.

Still need help?

hello@thunderline.eu · +372 58326609
Thunderline OÜ · Sepapaja tn 6, Tallinn 15551, Estonia · VAT EE102950139