Returns & Refunds Policy

Seller: Thunderline OÜ trading as Thunderline
Currency: EUR
Updated: 16 September 2026

This policy covers returns, cancellations, and refunds for goods purchased from Thunderline.eu.

RMA required

Do not return goods without a written return merchandise authorization (RMA) from us. Email hello@thunderline.eu with order number, reason, and photos. Unsolicited returns may be refused.

Where returns go (day-1)

Approved returns are normally shipped back to the fulfilling supplier (or a return address we specify on the RMA) — not routinely to our Estonia office. Follow the RMA instructions exactly (address, labels, CMR for heavy freight).

1. Consumer sales (where applicable)

If you buy as a consumer under EU distance-selling rules:

• You generally have 14 days from receipt to withdraw without giving a reason.
• Notify us clearly within 14 days, then return without undue delay (within 14 days of notice).
• Goods unused, original packaging where practicable.
• Unless we delivered defective/incorrect goods: you pay return shipping (can be significant for heavy items).

Withdrawal may not apply to personalized/special-order goods or goods put into service / mounted where value is diminished under applicable law.

2. B2B / commercial sales

Most Thunderline orders are B2B. For commercial buyers:

• The statutory 14-day consumer withdrawal right does not apply.
• Returns only if agreed in writing (wrong item, documented defect on arrival, or negotiated restocking).
• Restocking fee typically 15–20% unless our/supplier error; special orders may be non-returnable.
• Buyer pays return freight and insurance unless we caused the error.

3. Defective or incorrect goods

Contact us promptly. We coordinate repair, replacement, or refund as appropriate. Manufacturer warranty (if any) remains the brand’s terms; Thunderline coordinates claims.

4. Heavy freight returns

For bulky goods we typically book collect. You must have suitable unloading access. Uneconomic returns may be refused — we may offer repair, partial credit, or exchange instead.

5. Refunds

Refunds in EUR to the original payment method where possible, within applicable legal timelines after we receive goods back or required proof.

Contact

Returns: hello@thunderline.eu · +372 58326609

Thunderline OÜ · Registry 17399986 · VAT EE102950139
Sepapaja tn 6, Lasnamäe, Tallinn 15551, Estonia